New mikroElektronika Support Center

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marko
mikroElektronika team
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Joined: 02 Feb 2005 16:09
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New mikroElektronika Support Center

#1 Post by marko » 15 Mar 2010 11:20

We are very pleased to announce that we have introduced the new Support Center.
We are hoping that it will bring customer support to a whole new level and facilitate
the acquisition of important and relevant information.

Current support ticket system will be closed within a transitional period of one week,
inside which we ask you to transfer all of your currently unresolved interractions to
the new Support Center within this period of time, by opening new tickets with
the same ticket content. You will be allowed access to your old tickets, but you will not
be able to open new interraction, or to edit current ones. Every new interaction should be
initiated using the new mikroElektronika Support Ticket System.

We are presenting you with the set of demonstration video tutorials that should help you
get a better sense and understanding of the new Support Center, as well as to guide you
through the processes of Registration, Ticket Submission and the usage of relevant
Knowledgebase suggestions.

Thank you very much for your patience and understanding.

http://www.mikroe.com/esupport/

Demonstration video tutorials:

Support Center Overview

How To Register

How To Submit A Ticket

Using Knowledgebase suggestions
"Good ideas are not complicated, they are
complex, but we are making it easy !!!"

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